What your Role is: The Senior Account Manager partners with creative and strategy teams to ensure the projects and clients are being managed with the right brand consultation and perspective. The Senior Account Manager is responsible for managing the day-to-day while building and maintaining meaningful client relationships to support the procurement for repeat business and fiscal management on a project basis.
Some Core Expectations: As an ambassador externally and internally, you are expected to: • Conduct yourself with professionalism at all times • Represent and project the values of the company • Be able to articulate what our company does and our competitive points of difference • Seek opportunities to position the organization for competitive advantage
As a key team playerm you are expected to: • Have a foundational understanding of our services, products and processes and be able to clearly communicate, market and sell these to clients • Personally, and directly impact the growth of the organization • Develop, articulate and execute the marketing and promotion of products, services and other offerings of the company • Help manage the balance; do great work; make a profit, clients love us, have a happy team • Fully and independently own your responsibilities and deliverables • Regularly communicate with your team(s) and management about current objectives and future opportunities
What your Responsibilities could include, but are not limited to: Project Management • Manages brand and project teams to deliver highest standards of excellence in service, strategic consultation on a project level, creativity and professionalism. • Serves as the direct contact liaison between the client and creative, strategic and production teams. • Receives and provides all client direction, questions, and relevant information to teams. • Drives and influences the project process from initial briefing through implementation. • Develops comprehensive and inspirational creative briefs with appropriate timelines. • Inspires CBX creative teams to maximize the effectiveness and appropriateness of creative work. • Ensures alignment with creative brief, account strategy, and understanding of client issues. • Coordinates internal review meetings and client meetings and conference calls as appropriate. • Determine “readiness” of work for client presentations with the senior creative and strategy teams. • Ensures smooth transition of the creative/strategic process to the production process. • Organizes content, flow and materials with Design Director to create a compelling, thoughtprovoking presentation and representation of the company.
Client Consultation • Provides client with distinct point-of-view on marketing, creative strategies, target audience, competitive set, trends, and opportunities for building brand awareness, competitive point of difference, and relevance with target audience. • Develops and presents category analyses and market audits to provide a clear perspective to support creative direction
Relationship Building/Maintaining • Develops relationships with clients to support the procurement of repeat business. • Seeks out opportunities to provide additional information on brand that is outside of project scope. • Provides “added value” through the strength of the relationship and personal association.
Financial • Develops proposals, budgets, and reconciliations for all project activity on assigned accounts. • Reviews financial performance against approved fee and expense budget. • Manages project deliverables and requests addendums for out of scope work. • Submits invoice requests, review/approves invoices, and tracks receivables. • Manages individual financial targets, as specified by the /VP Client Services/General Manager/Managing Partners.
Key Competencies • Strong project management and brand consultation skills • Initiative and proactive • Analytical skills • A Creative Problem Solver • Excellent Discretion and judgment • Strong time management skills • Excellent organizational and communication skills
Qualifications • Bachelor’s degree from an accredited college • 4-6 years of related experience • Strong background in client relationship building and team leadership
• Ability to present effectively to clients and internal teams • Ability to manage, drive and develop multiple accounts and projects simultaneously. • Ability to work in a fast-paced, collaborative environment