Professional Services Consultant




Reporting directly to a UK-based Senior Professional Services Consultant, but with additional guidance from, and supporting the activities of, the VP North America and UK based Chief Executive Officer; you will engage in and support the following activities and objectives:



Working with Sales and Account Managers, help respond to RFIs and RFPs Configure platform and applications for demos Attend and lead pre-sales discovery workshops, develop Statements of Work and other supporting documentation to help close new business




You own and direct the project – from start to finish Working with and at the direction of Account Managers and Product Managers, conduct workshops to gather and document client business processes, and identify, rationalize, communicate and exploit opportunities to simplify and leverage existing business processes using platform and applications, sharing best practice from existing Retail clients and own knowledge of Retail Working with client resources to develop Project Plans and deliver projects to Implementation Timelines and Milestones, on time and within budget Configure platform and applications to client agreed specification Manage implementation and project sign-off with client PM and Business Sponsors Train Admin users

Ongoing Support:

From Go Live, you will continue to support the client with Continuous Care (C3), This work can be anything from additional training, onboarding additional departments, new projects or further consultation


Report on and account for North American PS activity streams and metrics Support the growth of the North America team



You will have demonstrable experience (at least 4-5 years) in successfully delivering projects to large Retail corporations, including multinationals, with advanced skills in:

Leading and documenting Business Process and Discovery workshops Best Practice activities of Retail/Store Operations and/or Retail Creative Marketing Project, Change and Time Management Task Management, Digital Asset Management, Content Management, User Permissions Excel, PowerPoint, Word


Relevant degree, coursework and/or work experience in Web technology and/or Retail/Business Administration Min 4-5 years’ experience in Retail/Store Operations, Retail Creative Marketing and/or Retail consulting roles, ideally with some experience working for a start-up or small to medium sized enterprise Strong Negotiating and Senior Management-facing skills Strong English speaking and writing skills Strong Project Management skills Willingness and ability to travel, sometimes at short notice The ability to legally work in the USA and travel freely, NA and EU in particular –
Job Type: 
New york
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