Customer Service Specialist

Description: 

Responsibilities include (but not limited to):

Developing and maintaining in-depth product knowledge. Ensure customer satisfaction by meeting customer needs in a courteous and timely manner. Responding to phone queries. Providing customers with accurate quotes on our merchandise. Entering orders for merchandise accurately and efficiently. Addressing customer questions concerning product availability, and lead time. Develop and maintain broad knowledge of our products, procedures and policies. Support clients needs with special and customized ordering. Effective inter-company communication with different departments to achieve full customer satisfaction.

We Offer:

Competitive Salary Paid Holidays Paid Sick/Vacation Days Health Insurance

Skills/Qualifications:

2+ years experience with fine jewelry customer service experience is mandatory Great communication skills Must be able to analyze information and resolve conflicts Basic computer skills a must Fast and accurate data entry skills Ability to work well with others in a team environment
Department: 
Customer Service
Job Type: 
Full Time
Location: 
New York NY
Job Order ID: 
6260